Data Deletion Instructions

Who can request deletion

• School admins / owners may request deletion or closure of data for their organisation (for example after leaving Skoolix), or removal of specific staff, student, or parent records they manage.
• Individual staff or parents/guardians may request deletion of their own personal data (name, contact details, account access, and related personal information). Requests about a student who is a minor should normally go through the School or a parent/guardian with authority.

How to submit a request

Email skoolixorganization@gmail.com with the subject line "Skoolix data deletion request" and include:

• Your full name and the email or phone number associated with your account
• Your school name and subdomain (if known), e.g. yourschool.skoolix.org
• Whether you are requesting deletion as a school admin (organisation-wide or specific records) or as an individual for your own data
• A brief description of what you want deleted

We may ask for reasonable verification before acting, to protect against unauthorised deletion requests.

What we delete

Where we are able to honour a request, deletion typically covers:

• Personal identifying information (names, profile details)
• Contact details used for account access and notifications
• Message content and delivery history tied to you in our notification logs, where stored
• Account credentials and role assignments for your user profile

We may retain anonymised or aggregated statistics that no longer identify you (for example platform usage metrics) for product improvement and capacity planning.

Statutory retention (payroll and tax)

Some records cannot be fully erased immediately. Payroll and statutory deduction data — including salary history and information used for SSNIT and PAYE — may need to be retained for a minimum period under Ghanaian tax, labour, and record-keeping laws even after a deletion request. In those cases deletion may be delayed, limited to personal contact fields, or completed only after the legal retention period ends. We will tell you if part of your request is affected.

Exact retention lengths should be confirmed with your adviser against current GRA / labour requirements before treating this page as final legal guidance.

Timing

We aim to acknowledge requests promptly and to complete eligible deletions within 30 days of verifying the request, unless a longer period is required by law or the request is complex (for example full school offboarding). If we need more time, we will say so.

Third-party systems

Messages already delivered via SMS gateways or Meta's WhatsApp Business Platform may remain on recipient devices or in those providers' systems under their own policies. Payment records held by Paystack are subject to Paystack's retention rules. We will delete or anonymise personal data we control in Skoolix as described above.

Contact

Data deletion and privacy requests: skoolixorganization@gmail.com.